PRIVACY POLICY

This Privacy Policy explains how we, Expert Seed Bank, collect, store, use, and protect your personal information when you use or interact with our website, expertseedbank.com, and where we otherwise obtain or collect information about you.

This Privacy Policy is effective from 6th July 2020.

CONTENTS

• Summary
• Our Details
• When You Visit Our Website
• When You Use Our Website
• Marketing Communications
• Information Obtained From Third Parties
• Disclosure And Additional Uses Of Your Information
• How Long We Retain Your Information
• How We Secure Your Information
• Transfers Of Your Information Outside The European Economic Area
• Your Rights In Relation To Your Information
• Changes To Our Privacy Policy
• Children’s Privacy

SUMMARY

This section provides a general overview of how we collect, use, store, and protect your information. It should be read together with the full Privacy Policy below.

Data Controller

Expert Seed Bank

How We Collect Information About You

We may collect information when you:

• Contact us
• Register on our website
• Place an order
• Complete forms
• Subscribe to newsletters
• Add reviews or comments
• Interact with our website
• Use cookies and tracking technologies

We may also receive information from trusted third-party providers.

Information We Collect

We may collect:

• Name
• Contact details
• Payment information
• IP address
• Cookie information
• Browser and device information
• Website usage data
• Geographic location data
• Order history
• Transaction history
• Marketing engagement information

How We Use Your Information

We use your information to:

• Process orders
• Provide customer support
• Improve our website and services
• Fulfil contractual obligations
• Send marketing communications
• Analyse website performance
• Protect legal rights and security

Disclosure Of Information

We may share information with:

• Service providers
• Payment providers
• Marketing partners
• Legal authorities where required by law

We do not sell your personal information.

Information Retention

We retain information only for as long as necessary to fulfil legal, operational, and contractual obligations.

Security Measures

We protect your information using:

• Secure servers
• SSL encryption
• Restricted access controls
• Organisational security measures

Cookies And Tracking Technologies

We use cookies and similar technologies including:

• Essential cookies
• Functional cookies
• Analytical cookies
• Marketing cookies

For more information, please refer to our Cookies Policy.

Transfers Outside The European Economic Area

Your information may be transferred outside the EEA where appropriate safeguards are in place.

Your Rights

You have the right to:

• Access your information
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Lodge complaints with supervisory authorities

OUR DETAILS

If you have any questions regarding this Privacy Policy, please contact us using the details below.

Expert Seed Bank

4 Slaney Court
Dublin Industrial Estate Glasnevin
Dublin 11
Ireland

Phone: 00353-155-8881

Email: sales@expertseedbank.com

WHEN YOU VISIT OUR WEBSITE

We collect and use information from website visitors in accordance with this Privacy Policy.

Web Server Log Information

Our servers automatically record information including:

• IP address
• Browser type
• Operating system
• Date and time of access
• Pages visited
• Referring website URLs

IT Security And Website Protection

We use server log information to:

• Maintain website security
• Detect suspicious activity
• Prevent cyber-attacks
• Monitor system integrity

Website Analytics And Improvements

We analyse website usage data to improve:

• Website structure
• User experience
• Content relevance
• Website performance

Cookies

We use cookies including:

• Essential cookies
• Functional cookies
• Analytical cookies
• Targeting cookies

You may manage cookies through your browser settings or cookie management tools.

Disabling cookies may affect website functionality.

WHEN YOU CONTACT US

We collect information when you contact us by:

• Email
• Contact forms
• Telephone
• Postal mail

Information collected may include:

• Name
• Email address
• Telephone number
• Postal address
• Message contents

Email Communications

When you email us, we store your email address and any information provided within your message.

We use this information to:

• Respond to enquiries
• Maintain communication records
• Provide customer support

Contact Forms

When you submit an enquiry form, we may collect:

• Name
• Contact information
• Submission details
• Date and time of enquiry

Mandatory fields must be completed in order to submit forms successfully.

Telephone Calls

Phone conversations may be recorded for:

• Training purposes
• Customer service quality
• Internal record keeping

Postal Correspondence

We retain information sent through postal communications where necessary for customer support and record keeping.

WHEN YOU USE OUR WEBSITE

We collect information when you interact with website features and services.

Social Media Features

Our website may include social media tools such as:

• Likes
• Shares
• Comments
• Content submissions

By using these features, you consent to the storage and use of submitted content.

Website Registration

When creating an account, we may collect:

• Name
• Email address
• Billing address
• Location information

This information is used to manage your account and website access.

WHEN YOU PLACE AN ORDER

When you purchase products or services from us, we collect information necessary to process your order.

Information Collected During Checkout

Mandatory information may include:

• Full name
• Email address
• Billing address
• Shipping address
• Payment details

Without this information, orders cannot be processed.

Additional Information

We may also collect:

• Phone number
• Customer preferences
• Delivery instructions

This information helps improve customer service and account management.

PAYMENT PROCESSING

Payments are processed securely through trusted third-party providers such as Square.

Square Privacy Policy:
https://squareup.com/gb/en/legal/general/privacy#cookies

We do not store full payment card information on our servers.

MARKETING COMMUNICATIONS

We may send marketing communications relating to:

• Products
• Services
• Promotions
• Website updates

You may unsubscribe from marketing communications at any time by contacting:

sales@expertseedbank.com

Email Tracking

Marketing emails may contain technologies such as:

• Tracking pixels
• Click tracking
• Open tracking

These technologies help us analyse engagement and improve communication quality.

INFORMATION OBTAINED FROM THIRD PARTIES

We may receive information from:

• Marketing partners
• Event organisers
• Public databases
• Social media platforms
• Business directories

Information may include:

• Name
• Contact details
• Business information
• Publicly available information

DISCLOSURE AND ADDITIONAL USES OF YOUR INFORMATION

We may share your information with:

• Hosting providers
• IT providers
• Developers
• Payment processors
• Legal authorities

Information is only shared where necessary to operate our business or fulfil legal obligations.

LEGAL DISCLOSURES

We may use or disclose information where necessary to:

• Prevent fraud
• Investigate criminal activity
• Enforce legal rights
• Resolve disputes
• Comply with legal obligations

HOW LONG WE RETAIN YOUR INFORMATION

We retain information only for as long as necessary.

Typical retention periods include:

• Server logs: 3 months
• Order records: 7 years
• Customer enquiries: 36 months
• Newsletter subscriptions: Until unsubscribed

Retention periods may vary depending on legal or operational requirements.

HOW WE SECURE YOUR INFORMATION

We implement technical and organisational security measures including:

• SSL encryption
• Secure servers
• Restricted access controls
• Encrypted data transfers
• Identity verification procedures

Please note that internet transmissions are never completely secure.

TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA

Your information may be transferred outside the EEA where necessary.

Where this occurs, we ensure appropriate safeguards and data protection measures are in place.

YOUR RIGHTS IN RELATION TO YOUR INFORMATION

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict data processing
• Transfer your information
• Object to processing
• Withdraw consent

You may also lodge complaints with relevant supervisory authorities.

VERIFYING YOUR IDENTITY

Where required, we may request proof of identity before providing access to personal information.

This helps protect against:

• Fraud
• Identity theft
• Unauthorised access

YOUR RIGHT TO OBJECT

You have the right to object to:

• Direct marketing
• Profiling activities
• Certain types of data processing

You can opt out by:

• Clicking unsubscribe links in emails
• Emailing sales@expertseedbank.com
• Requesting removal directly

SENSITIVE PERSONAL INFORMATION

We do not intentionally collect sensitive personal information including:

• Health information
• Religious beliefs
• Political opinions
• Biometric data
• Sexual orientation information

If such information is voluntarily provided, you consent to its processing where legally permitted.

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy periodically.

Minor changes will be updated directly on this page.

Major changes may be communicated through:

• Website notices
• Email notifications

Where required, we will obtain your consent before applying significant changes.

CHILDREN’S PRIVACY

We are committed to protecting children’s privacy online.

Our website is not intended for individuals under the age of 18.

We do not knowingly collect information from minors. If we become aware that such information has been collected, we will take appropriate steps to remove it in accordance with applicable laws.