FREQUENTLY ASKED

Card payment fails?

“If you are in US and your card payment fails this is because we take card payments in € and some US banks do not allow this, also there could be no money in your bank. We recommend paying us using ACH, Venmo, Cashapp or Crypto at checkout which also includes a 10% OFF”

USA delivery information?

USA orders placed Mon-Thu are delivered within 48 business hrs. If you place an order during weekends expect 72 business hrs delivery.

Do you ship worldwide?

Yes, but it is important that you check local laws before ordering, as they differ from region to region. Ordering from us confirms that you are aware of this.

Will my package be discreet?

Yes, the majority of orders are sent in plain brown, padded envelopes with nothing except stamps and an address label. Larger orders are sent in unmarked boxes. There is never any indication where they have come from. All seeds are sent in original breeder packaging inside the envelope.

How can i track my parcel?

If you opted for Registered Post you can login to your account, and view your tracking number under Shipments. All packages can be tracked via Correos or UPS. European customers can check with their local postal service for more specifc information.

How long will my order take to arrive?

USA orders placed Mon-Thu are delivered within 48 business hrs. If you place an order during weekends expect 72 business hrs delivery.

EU & UK orders take 2-5 business days. If your order is has not arrived within a reasonable time then please contact us.

Can i send package to address that is different to billing one?

Unfortunately, we only ship to the billing address of the card. This is one of the requirements of our credit card processor.

Difference between tracked and standard post?

Registered post is insured, can be tracked, and must be signed for. This is a safer method.

Type of payments accepted?

USA customers can pay by Venmo, Cash app, Crypto, ACH & card.
Other customers can pay by card, crypto and bank transfers.

Can i pay in other currencies?

You can pay in many currencies or even crypto currencies, use the currency switcher option to find your preferred currency.

Can I phone you?

You can phone us on +353-851-962-695. We’re available Monday to Saturday (9am to 6pm GMT.)

Can i buy from the shop if I am under 18?

No. You must provide your date of birth when ordering.

My question is not here?

Please get in touch using the contact us link and we’ll answer it for you.