F.A.Q.

Frequently Asked Questions

Ordering

Yes, but it is important that you check local laws before ordering, as they differ from region to region. Ordering from us confirms that you are aware of this.

Yes, the majority of orders are sent in plain brown, padded envelopes with nothing except stamps and an address label. Larger orders are sent in unmarked boxes. There is never any indication where they have come from. All seeds are sent in original breeder packaging inside the envelope.

If you opted for Registered Post you can login to your account, and view your tracking number under Shipments. All packages can be tracked via Correos or UPS. European customers can check with their local postal service for more specifc information.

Packages usually arrive sooner than expected, but this cannot be guaranteed. Please visit the delivery times page for estimated times. If your order is has not arrived within a reasonable time then please contact us.

Unfortunately, we only ship to the billing address of the card. This is one of the requirements of our credit card processor.

Registered post is insured, can be tracked, and must be signed for. This is a safer method.

Payments

If an order is above €500 we will accept a bank transfer, postal order or western union payment. Other than that we accept Visa, Mastercard, Laser and some Debit Cards. For Laser cards please use ‘111’ as the CCV number.

All orders are processed in Euros at the exchange rate on the day. You can use the currency convertor on the site to show the prices in your currency, but there may be a small price difference when your order is processed. If you order without using the currency convertor, you will still be charged the Euro equivalent in your local currency.

General Questions

You can phone us on the number at the top of the page. We’re available Monday to Saturday (9am to 6pm GMT.).

No. You must provide your date of birth when ordering.

Please get in touch using the contact us link and we’ll answer it for you.